Quality Statement

Christchurch Care Agency aims to provide all our clients and their families with trained and experienced staff who are care specialists and can supply the highest possible level of care, tailored to your individual needs.

Our carers respect the wishes of the clients and their families. Clients are treated with dignity, ensuring their privacy and enabling them to remain in their own environment as we provide care at home. Our carers promote and encourage self-determination for independent living and ensure that each client’s quality of life is maximized. Client families are provided with unprecedented service and an on-going, personal, supportive relationship, which results in happy families and happy children.

Our services are supported by the following key values:

Respect for people's private and family life, home and correspondence.
Respect for people's feelings, wishes, beliefs and values.
To act in ways which promote dignity and self-esteem.
To act in ways which promote the independence.
To treat all information about individuals with due respect for confidentiality.
To enable people to exercise all possible choices for themselves.
Respect for people's possessions and their peaceful enjoyment of them.
To enable parents to go back to work feeling confident that their children are in good hands.

And in relation to staff:

To sustain a highly trained, committed and competent workforce.
Encourage all care staff to undertake NVQ in Care.